CASE STUDIES
Define requirements, coordinate teams and deliver a project or workstream.
Available for contract and fixed-term assignments. The examples below show how I have approached this work.
8 cases · Some cases appear in more than one category.
OPERATIONAL RECOVERY
Missing transactions had undermined confidence in sales, operational and commission data. Ownership was unclear following a technology change, with no agreed solution.
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PROGRAMME INTERVENTION
A late scope omission left new transactions without reliable reporting or commission attribution. A programme targeting £50M in additional annual sales was ready to move from pilot to national rollout.
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PRIMARY CARE IMPROVEMENT
Practice staff could not amend or cancel PCN-created appointments. Requests had to go back to the PCN. The Clinical Director reported a lengthy, expensive supplier fix, while broader access would expose confidential information.
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OPERATIONAL ASSURANCE
A replacement operating system faced pressure to launch during a joint venture. Limited frontline input had left gaps between designed processes and actual store operations.
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BUSINESS REPRESENTATION
A mandatory systems update required a shutdown. New products now depended on live checks, turning a familiar reporting interruption into a risk to sales and customer service.
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PLATFORM OWNERSHIP AND DEVELOPMENT
Conflicting reports undermined trading decisions. I shaped a replacement platform around frontline requirements, with scope to grow beyond reporting into operational processes.
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MIGRATION AND OPERATIONAL CONTINUITY
A nationally used platform needed to move from Oracle to GCP. As platform owner and migration project manager, I organised delivery through my existing team while maintaining the live service.
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MOBILE PRODUCT DEVELOPMENT
Colleagues needed quick performance checks and operational queries away from a workstation. I developed and launched an additional mobile route alongside the desktop platform.
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