PRIMARY CARE IMPROVEMENT
Resolving appointment booking barriers across practices
Practice staff could not amend or cancel appointments created by the PCN and had to refer requests back. The Clinical Director reported that the supplier had described a fix as lengthy and expensive.
No cost
Supplier accepted a minor adjustment
Next day
Permissions change delivered
My contribution
I assessed the workflow, researched the problem and identified a targeted permissions change to the existing practice profile. This addressed appointment administration without requesting wider patient-record access.
What followed
I supplied written requirements. Accurx agreed to a minor, no-cost update, which the practice and supplier delivered the following day. My role was diagnosis and definition; implementation remained with them.