MOBILE PRODUCT DEVELOPMENT
Mobile access for colleagues on the move
I worked with technology partners to develop mobile access for quick performance checks and operational queries, building on an early concept that reached the 2018 BT Challenge Cup finals.
Design principle for reaching key functions
Mobile-origin unique accesses over six weeks
My contribution
We used a configurable Oracle APEX web application with existing permissions, accessible on personal phones or tablets. I designed responsive screens around a three-click principle and integrated case submission, photographs and responses.
What followed
I monitored access records and reported take-up to regional managers and channel leadership. Mobile-origin unique accesses rose by 50% over six weeks. Desktop access remained available for deeper analysis and wider functions.