PROGRAMME INTERVENTION
Resolving a late gap before national launch
As the senior stakeholder for reporting, commissions and validations, I had agreed attribution requirements within a wider omnichannel programme. Pilot exposed an omission: orders could not be reliably identified by store, product and employee. I maintained pilot reporting manually, but the permanent correction would miss rollout.
Programme target for additional annual sales
Reporting and attribution route for the launch decision
My contribution
Working with SAP developers, I adapted existing matching logic and used my BAU budget to deliver quickly. Dummy transactions confirmed the identifiers in the test environment. Complete EPOS records passed through; incomplete records were matched against connections-system order data.
What followed
The solution supported national rollout and needed no further logic change after the source defect was fixed. The project owned that permanent correction; I owned the SAP reporting solution and assurance to the Transformation Director.